FAQ

You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears after reading the terms and conditions.

Registration on our website or mobile application is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one account.

Yes, you can add multiple delivery addresses to your account. However, remember that all items placed in a single order can only be delivered to one address.

Each email address and phone number can be associated with one account only.

My Account is the section you reach after you log in at ssgshop.in – Fresh From The Farm My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
My Shopping List is a comprehensive list of all the items previously ordered by you on ssgshop.in – Fresh From The Farm.This enables you to shop quickly and easily in the future.

You can pay for your order on ssgshop.in using the following modes of payment:

  1. Cash on delivery (COD)
  2. Credit and debit cards (VISA / Mastercard / Rupay)
  3. Paytm food wallet will be accepted only for food items.

 

If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now.

If you choose COD as the payment method, you need to pay at the time of delivery when our delivery agent visits us.

Cash on delivery means that you can pay when your order is delivered at your doorstep.

If we are not able to deliver all the products in your order and you have already paid for them online, the balance amount will be refunded to your account as store credit and you can use it at any time against your future orders.

Yes, we do provide coupons to our special customers or privileged customers. Discounts are allowed every time depending upon the seasonal offers and as per terms and conditions of the company.

Once you are done selecting your products and clicking on checkout you will be prompted to select the delivery slot and payment method. On the payment method page there is a box where you can enter any voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

Yes, we have an e-wallet facility. Here you can keep liquid cash and make payment for purchasing your order.

Once you are done selecting your products and clicking on checkout you will be prompted to select a delivery slot. Your order will be delivered to you on the day and time selected by you.

Fresh fruits and vegetables are handpicked fresh from the farm, hand cleaned, and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products keeping the current pandemic situation.

We have a dedicated team of delivery agents and a fleet of vehicles operating across the city which ensures on time delivery.

You can change your delivery address on our website once you log into your account. Click on “My Account” from there go to the “Addresses” section to change your delivery address.

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